Refund policy

Return & Refund Policy

Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, in their original packaging, with all accessories included.
• Returns are only accepted for damaged, defective, or incorrect products.

Non-Returnable Items

• Opened or used IEMs/earphones.
• Installed screen protectors.
• Products damaged after delivery.
• Clearance or sale items.

Refunds

• Refunds are processed after the returned item is inspected.
• Approved refunds are completed within 5 to 7 business days.
• For Cash on Delivery (COD) orders, refunds are issued via bank transfer.

Exchanges

• We replace items that arrive damaged, defective, or incorrect, subject to stock availability.

Return Shipping

• We cover return shipping for our mistakes (wrong, damaged, or defective items).
• Customers pay return shipping for all other eligible returns.

Need Help?

For any questions about returns or refunds, please contact FutureTech customer support before returning your order.